Either way, security is great as you can protect the agent with a master password or require technicians to provide local Windows account details and lock endpoints when unattended sessions have ended. The unattended agent is deployed either manually by adding a device and emailing a download link to the user or, for Windows systems, by running an on-demand session and adding the PC to your list of computers. Mobile Device Support Share Your Screen on iPhones and iPads Transfer files securely, and manage transfers in the Files app on iOS Mobile-to-mobile. Thanks to the Mobile Gateway and VNC Viewer compatibility, even non-Windows systems are fully covered and available for remote support. When session recording is enabled for a technician, they can elect to store sessions locally or in the cloud and play them back from the tech console history page or Admin Area report section. No connection problems as DameWare configures the Windows firewall. DameWare version 8 Features of DameWare MRC Version 8 It’s quick to install the client agent from an. The technician's own screen can be shared with the user, audio or video calls made between them and the endpoint can be rebooted with the applet reconnecting when it's up again. Remote support is more efficient if the user and techie can work together, and another advantage of using MRC is that the two parties can exchange chat messages. Compare real user opinions on the pros and cons to make more informed decisions. Separate desktop consoles are loaded for each session, open with remote control and provide an upper ribbon menu for tools such as file transfer, registry editing, remote screen blanking and transferring or sharing the session with another technician. See the latest verified ratings & reviews for Dameware. Technicians can run multiple sessions and swap between them by selecting their icons at the bottom of the interface.
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